FAQs
Our spices are sourced directly from small farms, ensuring they are organic, non-GMO, and of the highest quality. We also prioritize fair trade practices, meaning the farmers receive fair compensation for their hard work. This commitment to ethical sourcing, along with our meticulous processing methods, results in a product that’s fresher, more potent, and longer-lasting.
Our spices are hand-selected at peak harvest to ensure maximum flavor and aroma. Many cheaper alternatives may include fillers, additives, or lower-quality spices that compromise taste and nutritional value. You’re paying for a pure, high-grade product that enhances your dishes with a rich, authentic flavor.
We occasionally offer discounts and bundles. Please sign up for our newsletter or follow us on social media to stay informed about our latest promotions.
Our packaging is designed to be both eco-friendly and to preserve the freshness of the spices. We use sustainable materials and airtight containers that prevent loss of flavor and quality. While this may increase the cost slightly, it ensures that you get the best product for a longer period.
Absolutely! We provide full transparency about the origin of our spices and work closely with our suppliers to guarantee authenticity. Each spice is traceable to its source, ensuring you know exactly where and how it was grown and processed.
Manufactured date is available plus expiry date
For health and safety reasons, we cannot accept returns on food products like spices. Once a spice container is opened, we cannot guarantee that the product has been stored properly or remains uncontaminated, which could pose a risk to future customers. This policy ensures that every product we sell is of the highest quality and safety.
While we cannot accept returns, your satisfaction is important to us. If you’re unhappy with the product, please reach out to our customer service team, and we will do our best to address the issue, whether that’s offering a replacement or finding another solution.
Unfortunately, even with sealed packaging, we must follow strict health guidelines that prohibit the return of any food product once it leaves our control. This ensures the integrity of the spices and the safety of all our customers.
In the rare case that your spice product arrives damaged or defective, please contact us immediately with a photo of the issue. We’ll be happy to provide a replacement or refund in such cases, as customer satisfaction is our top priority.